Terms of Service
Pricing
We offer flat-rate pricing based on the size of the home, though we reserve the right to adjust the price for fairness if your home is more significant or messier than usual. We allow you to change our estimate as you see fit, though it may void our guarantee (see below).
Payments
- We accept cash and checks.
- We can set up direct billing for clients. All prices are due on the day of service to avoid a late penalty.
Guarantee
We offer a full-service guarantee. This includes a free re-clean of the missed spots during your initial cleaning.
This guarantee does not necessarily apply if:
- You alerted us to the issue more than 24 hours post-cleaning.
- You were present during the cleaning and approved the work on-site.
- You under-adjusted the original estimate we made through our website or over the phone.
Safety
Due to safety concerns, we will not allow our cleaners to move and lift heavy items. If you want us to clean behind large appliances or furniture, please move them before arrival. Our cleaners must keep shoes on at all times.
Arrival
We reserve the right to arrive at your home within a 60-minute of the scheduled cleaning time. For example, if the booking time is noon, we may arrive between 11:00 AM and 01:00 PM.
Cancellations
We request that cancellations take place at least 24 hours before the time of the home cleaning appointment.
- Cancellations or rescheduling made within 24 hours of the cleaning will incur a half-visit cost fee.
- Cleaners being denied access to the home at the time of cleaning (due to a customer no-show or lock-out) will result in a fee for your cost of cleaning your home. (Ex: if your home is 100. per visit, this is the cost to you).