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Client Policy Agreement

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Details of Services

Thank you for choosing Buzy B's! We appreciate your business! In order to maintain a professional and consistent level of service, we request that you please read the following information about our policies and procedures, and contact the office if you have any questions, comments or concerns.

Payment Policies

  • We require all payments “day of service” unless prior/special arrangements have been made.
  • We prefer payment by check, although we also accept payment by cash.
  • Any changes to your payment method must be agreed on and changed by the office.

If paying by check:

  • We require that the check be on the kitchen counter upon arrival of our crews.
  • If the crew does not receive a check, we will contact you to make alternate payment arrangements. 
  • If the service cost exceeds the check amount, the remaining balance will due within a week of doing business.  
  • We charge a $35 processing fee for all returned checks.

Buzy B's Prices are Based on Total Labor

Buzy B's prices are based on the total amount of labor required to complete the service that you have requested. Additional charges above the initial estimate may accrue if additional labor is required to complete the service, or if you request additional services at the time of your appointment. All additional charges must be authorized by both the client and the office. Please note that the total amount of labor includes time spent gaining entry to the job site, unloading equipment, communicating with the client, and communicating with Buzy B's management.

Buzy B's Crew Sizes Vary

We generally send 3-person crews to job sites. Occasionally we will send 2-person crews. The duration of the appointment depends on the size of the crew, but because the total labor is not affected by crew size, the price does not change. Please contact the office if you prefer to be notified if and when we have assigned anything other the standard 2-person crew to the job site. Otherwise we will assume you do not have a preference.

Late Cancellation Policy & Scheduling Information

We require at least 24 hours notice if you need to cancel or reschedule your appointment. Because we are closed on weekends, Monday appointments must be cancelled or rescheduled by noon of the previous Friday. In order to avoid being charged a late cancellation fee, please cancel or reschedule your appointment in time. The cancellation fee is equal to the full price of your cleaning, and will be automatically charged to your credit card, unless you have made other payment arrangements. Please note that the late cancellation fee also applies if the appointment must be cancelled or rescheduled because the crew is unable to gain entry to the job site due to client error.

We will notify you of your appointment time at least 48 hours in advance. We schedule appointments in one–hour windows of arrival. Please contact the office if you require a more precise arrival time, and we will do our best to accommodate you.

Our hours of operation are Monday though Friday 8:00 am – 5:00 pm. We are closed on the following holidays: New Year’s Day, Fourth of July, Thanksgiving, and Christmas. If your appointment falls on one of these holidays, we will reschedule the appointment and notify you of your new time. Please contact us ahead of time if you have special holiday scheduling requests.

Special Requests & Substitutions

Any additional requests, services or product substitutions may be subject to an additional fee.


COMMUNICATION

To ensure the best possible service, please do not leave notes or give any special instructions or service changes to our crews. All information regarding your cleaning service must be communicated directly to the office so that the information is not lost or misunderstood. When possible, please refer to your client number when contacting us.


GUARANTEED SATISFACTION

Buzy B's guarantees all of our work. If you are unsatisfied with the performance of the crew or the quality of the work, YOU MUST INFORM THE OFFICE WITHIN 24 HOURS. Please let us know as soon as possible so that we can arrange for a crew to fix the job.


CLEANING EQUIPMENT & PRODUCTS

Buzy B's crews will supply all necessary cleaning equipment and products. We offer standard cleaning products. 

Please follow the instructions listed below if you would like to take advantage of the following optional services, which are included in any basic or deluxe cleaning.


Optional Service Client responsibilityTrash liners replaced- Leave new liners on kitchen counter or in respective trash cans. Bed linens changed -Leave clean linens out on respective beds. Patios swept -Leave broom out on the patio/balcony.


Thanks for choosing Buzy B's! Please do not hesitate to call our office with any questions concerning these policies. We look forward to providing you with the best cleaning service Sacramento has to offer!