Client Policy Agreement
Details of Services
Thank you for choosing Buzy B's! We appreciate your business! To maintain a professional and consistent level of service, we request that you please read the following information about our policies and procedures and contact the office if you have any questions, comments, or concerns.
Payment Policies
- We require all payments “day of service” unless prior/special arrangements have been made.
- We prefer payment by check, although we also accept payment by cash.
- Any changes to your payment method must be agreed on and changed by the office.
If paying by check:
- We require that the check be on the kitchen counter upon arrival of our crews.
- If the crew does not receive a check, we will contact you to make alternate payment arrangements.
- If the service cost exceeds the check amount, the remaining balance will be due within a week of doing business.
- We charge a $35 processing fee for all returned checks.
Buzy B's Prices are Based on Total Labor
Buzy B's prices are based on the total amount of labor required to complete the service that you have requested. Additional charges above the initial estimate may accrue if extra work is needed to complete the service or if you request additional services at your appointment. Both the client and the office must authorize all other charges. Please note that the total amount of labor includes time spent gaining entry to the job site, unloading equipment, communicating with the client, and communicating with Buzy B's management.
Buzy B's Crew Sizes Vary
We generally send 3-person crews to job sites. Occasionally, we will send 2-person teams. The appointment's duration depends on the crew size, but because the total labor is not affected by crew size, the price does not change. Don't hesitate to contact the office if you prefer to be notified if and when we have assigned anything other than the standard 2-person crew to the job site. Otherwise, we will assume you do not have a preference.
Late Cancellation Policy & Scheduling Information
We require at least 24 hours' notice if you need to cancel or reschedule your appointment. Because we are closed on weekends, Monday appointments must be canceled or rescheduled by noon of the previous Friday. Please cancel or reschedule your work in time to avoid being charged a late cancellation fee. The cancellation fee is equal to the total price of your cleaning and will be automatically charged to your credit card unless you have made other payment arrangements. Please note that the late cancellation fee also applies if the appointment must be canceled or rescheduled because the crew cannot gain entry to the job site due to client error.
We will notify you of your appointment time at least 48 hours in advance. We schedule appointments in one–hour windows of arrival. Please get in touch with the office if you require a more precise arrival time, and we will do our best to accommodate you.
Our hours of operation are Monday through Friday, 8:00 am – 5:00 pm. We are closed on the following holidays: New Year’s Day, Fourth of July, Thanksgiving, and Christmas. If your appointment falls on one of these holidays, we will reschedule and notify you of your new time. Don't hesitate to contact us ahead of time if you have particular holiday scheduling requests.
Special Requests & Substitutions
Any additional requests, services, or product substitutions may be subject to an additional fee.
COMMUNICATION
To ensure the best possible service, please do not leave notes or give our crews any special instructions or service changes. All information regarding your cleaning service must be communicated directly to the office so that the data is not lost or misunderstood. When possible, please refer to your client number when contacting us.
GUARANTEED SATISFACTION
Buzy B's guarantees all of our work. If you are unsatisfied with the crew's performance or the work's quality, YOU MUST INFORM THE OFFICE WITHIN 24 HOURS. Please let us know as soon as possible so we can arrange for a crew to fix the job.
CLEANING EQUIPMENT & PRODUCTS
Buzy B's crews will supply all necessary cleaning equipment and products. We offer standard cleaning products.
Please follow the instructions listed below if you want to take advantage of the following optional services included in any essential or deluxe cleaning.
Optional Service Client responsibility liners replaced- Leave new liners on the kitchen counter or in trash cans. Bed linens changed -Leave clean linens out on respective beds. Patios swept -Leave broom out on the patio/balcony.
Thanks for choosing Buzy B's! Please do not hesitate to call our office with any questions concerning these policies. We look forward to providing you with the best cleaning service around!