Terms of Service
We offer flat-rate pricing based on the size of the home, though we reserve the right to adjust the price for fairness if your home is larger or messier than normal. We allow you to adjust our estimate as you see fit, though it may void our guarantee (see below).
- We except cash and checks.
- We can set up direct billing for clients. All payments are due on day of service to avoid a late penalty.
We offer a full service guarantee. This includes a free re-clean of the spots that were missed during your initial cleaning.
This guarantee does not necessarily apply if:
- You alerted us to the issue more than 24 hours post-cleaning.
- You were present during the cleaning and approved the work on-site.
- You under-adjusted the original estimate we made through our website or over the phone.
Due to safety concerns, we will not allow our cleaners to move and/or lift heavy items. If you would like us to clean behind large appliances or furniture, please move them prior to our arrival. Our cleaners must keep shoes on at all times.
We reserve the right to arrive to your home within a 60 minute window of the scheduled cleaning time. For example, if the booking time is 12:00 PM, we may arrive between 11:00 AM and 01:00 PM.
We request that cancellations take place at least 24 hours before the time of the home cleaning appointment.
- Cancellations or rescheduling’s made within 24 hours of the cleaning will result in a $25 fee.
- Cleaners being denied access to the home at the time of cleaning (due to a customer no-show or lock-out) will result in a fee of your cost of cleaning your home. (Ex: if your home is 100. per visit this is the cost to you)
Contact us by calling (916) 362-5753